The Covid-19 pandemic has accelerated the process of digitization of society. At the same time, the risks associated with this new context are increasingly besetting companies, public administrations and citizens. An Interpol report on the impact of the epidemic on cybercrime showed an alarming increase in cyberattacks during 2020.
Legal professionals have a lot to say in this area. First, through the protective regulatory framework. On the other hand, adapting to the new times using technology to offer better service to citizens. These two challenges were discussed during the second day of the Sixth National Congress of Registrators, held last week in Valladolid under the theme of humanism and technology at the service of society.
Regulatory framework
Participating cybersecurity experts pointed out the basic commandments to guard against threats. "Digital is a continuous source of economic generation that has a reverse: security incidents," said Vicente Moret, of Andersen's counsel. The paradigm shift is that in the analog world it is the state that provides security, in digital "it is the companies that must seek it," the expert argued.
In this sense, there is already a mature, European and national regulatory framework, which imposes different obligations: certifications, data protection or criminal laws to combat crime. In the new context, Moret announced, "we have gone beyond the mere formal compliance approach." The next regulation, he said, focuses more on processes and people to protect them from these risks. For example, the European Dora regulation will impose new demands on financial institutions in the management of these dangers.
However, the challenge does not lie solely with the management of the company or entity, added Tomás Clemente, a security specialist at Amazon Web Services. As he explained, cloud services are governed under a model of shared responsibility. "we are responsible for maintaining operability, but customers must use them properly."
The underlying philosophy is to "protect what matters," said Miguel Sánchez, global director of security and intelligence at Telefónica. To do so, all members of the organization must be involved and anticipated. Using a medical simile, it would be about getting vaccinated against attacks. And quickly detect and respond to incidents to cure the disease.
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Legal engineers
Offices face the dual challenge of protecting their valuable information and using technology to adapt their services to the new times. This issue focused on another of the bureaux of the Congress of Registrars. Manuel Deó, CEO of Ambar partners, encouraged these professionals to lead control of the legality of blockchain. In this area, he said, "you can be the right vigilantes."
Deó rejected the idea that Spain "is different" and encouraged those present to ignore skeptics who do not believe in a change in the model in which legal service is provided. So far, he said, "the weight of technological spending on companies' legal bills is less than 1%." The revolution, however, is at the door. To stop charging for hours, he thought, will incentivize a more efficient system in which technology gains weight.
Adaptation to the new reality, agreed Alexander Kress, the legal head hunter, "implies the duty to use technological tools."
This does not mean "that the machines will replace us," reassured the auditorium Jaime Velázquez, partner director of Clifford chance. It is a question of using very useful tools, such as support tools or even predictive analysis. But "the lawyer-client relationship of trust is irreplaceable," he said.
This reality has led to a change in offices, which can be seen in the demand for increasingly varied profiles. "I Don't have regular telecommunications engineers, but they have helped me to be more competitive in certain operations," Velázquez said.
Revolución digital y empleo
Tormenta perfecta. El cambio en el mercado laboral, explicó durante una sesión Rodrigo Martín, expresidente de Randstad España, se sustenta en tres pilares. En primer lugar, un cambio demográfico que hace que haya menos gente para más trabajo. Además, en España hay un desajuste formativo, las tasas de desempleo incluyen un 54% de personas con estudios superiores. Por último, se une la digitalización de la sociedad, lo que según el experto “crea la tormenta perfecta”.
Competitividad. El miedo a la sustitución de las funciones humanas por máquinas no es algo nuevo. Sin embargo, los países más automatizados son los que tienen menos índices de desempleo. Para ser competitivos en el futuro, aconsejó Martín, debemos aceptar que las maquinas nos han superado en parte, pero que “somos insustituibles en otros ámbitos”.
Soft skills. Las habilidades blandas son aquellas competencias de los individuos que hacen referencia a rasgos de su personalidad. Son factores diferenciadores intangibles, que no pueden ser sustituidas fácilmente por las máquinas, apuntó Martín. Un robot no puede igualar al ser humano en funciones basadas en la creatividad, la empatía, la resistencia o el trabajo en equipo. Por tanto, la adaptación al mundo digital impone combinar la tecnología con estas cualidades humanas, que son el verdadero valor añadido que permite la sostenibilidad de los negocios.
